Refund Policy.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Defective Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item to request a refund or replacement.
• Incorrect Items: If you receive an incorrect item (e.g., wrong product or quantity), please contact us within 7 days to arrange for a return and refund or replacement.
• Order Errors: If there was an error on our part in processing your order, such as an incorrect charge or duplicate charge, please notify us within 7 days of the order date.

2. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our customer support team at support@leosvapes.com or call [Your Phone Number] to request a Return Authorization Number (RAN).
• Package the Item: Return the product in its original packaging, including all accessories, manuals, and any free gifts or promotional items received with the purchase.
• Ship the Item: Send the item to the address provided by our customer support team. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect the returned item:

• Approval: If the return is approved, we will process your refund within [number of days, e.g., 7-10 business days].
• Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue a store credit.

4. Non-Refundable Items

Please note the following items are non-refundable:

• Opened or Used Products: For health and safety reasons, we cannot accept returns or issue refunds for opened or used products, unless they are defective.
• Special Orders: Items that are custom or special orders may not be eligible for return or refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Contact Information

If you have any questions regarding our Refund Policy or need assistance with a return, please contact us:

Leo’s Vapes
Email: support@leosvapes.com
Phone: [Your Phone Number]
Address: [Your Physical Address]

7. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.